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  • How do I book my party?
    To book your party, please visit our BOOK NOW page and complete the online booking form with your information and selections. We will contact you via email within 24 hours to confirm your party booking.
  • What is included when I book a party with The Party Haven?
    Each A frame tent comes with a twin inflatable mattress, fitted sheet, mattress protector, light blanket and decorative throw pillows. We also provide décor (subject to change for each theme), breakfast tray, throw rug, custom sign letter board, battery operated lantern/light and twinkle lights.
  • What are the minimum and maximum number of tents I can rent?
    The minimum number is 2 tents to a maximum of 10 tents, with the exception of our Movie Night Under the Stars Party Package, which can be booked as a stand alone rental.
  • How do I book a stand alone Deluxe Package (Movie Night Under the Stars and Karaoke Party) rental?
    To book a stand alone Deluxe Package rental, please visit our BOOK NOW page and complete the online booking form. In the DESIRED THEMES drop down menu, select "Stand alone Package", then check off the "Movie Night Under the Stars" package in the CHOOSE YOUR PACKAGE section.
  • What is your cancellation policy?
    Cancellations made up to 21 days prior to event will receive a full refund of the $100 booking deposit. Cancellations made between 20-8 days prior to event will receive a 50% refund of the $100 booking deposit, or the full booking deposit can be applied towards rescheduling a new event date within 8 weeks of the cancelled event (limited to one occurrence). For cancellations made 7 days or less of the event date, the booking deposit and rental fee are forfeited. *Some exceptions may be made at our discretion.
  • Where is your service area?
    We serve the area of Middlesex Centre and London, Ontario. An additional mileage fee applies to addresses outside of this service area. A quote will be provided to you prior to booking confirmation.
  • What is the minimum age requirement for a tent slumber party?
    Our slumber parties are designed for guests aged 4 and older.
  • How long is the tent slumber party rental period?
    The standard rental period is for one overnight rental for a duration of approximately 19 hours. If you would like to extend the rental for an additional night, we’re happy to accommodate (based on availability). Each additional night (depending on availability) is $30 per tent/per night.
  • How long is the rental period for a stand alone Deluxe Package (Movie Night Under the Stars)?
    The stand alone Movie Night Under the Stars Deluxe Package (without a tent slumber party) is an overnight rental, which includes delivery, set up and take down the following day.
  • Do you offer delivery and set up for the sleepover party?
    Delivery, set up and take down are all included in the rental price. The day of the party we come and set up the tent slumber party and then return the next day at the agreed upon time to collect.
  • How much space is required?
    Each tent set up is approximately 40 inches wide by 77 inches long (3.3 ft x 6.5 ft) to accommodate a twin air mattress. The tents are generally set up side by side and/or across from each other depending on the space available. Remember to leave enough space for a walkway and safe sleeping.
  • How should I prepare for my party?
    Prior to our arrival, please ensure the area is clean and clear of furniture as The Party Haven will not clean the space or move any furniture. It is the responsibility of the client to ensure there is sufficient space to accommodate the required equipment, and that the environment is smoke free and pet free. All equipment set up and take down is to be done by The Party Haven. * An additional fee may be applied if area is not sufficiently cleared prior to our arrival as it impacts party set up.
  • How long will set up and take down take?
    Set up will take place at a mutually agreed upon time, at least 2 hours before your guests arrive. The estimated set up time is 1.5-2 hours. Take down will be the following morning at a mutually agreed upon time, between 10am – 1pm and is estimated to take 1 hour, depending on the number of tents.
  • Do the children need to bring anything?
    The host or each child attending must bring their own pillow for the slumber party as The Party Haven does not provide sleeping pillows for the guests due to hygienic reasons.
  • Do you stay and host the party?
    No, we do not stay, but we ensure your tent slumber party is all set up just as you need it, ready for an evening of fun and celebration.
  • Can the tents be used outside?
    Inside only! The tents are not waterproof.
  • Do you offer a clean up service?
    We do not offer additional clean up beyond the collection of our rented items and decor.
  • What are your cleaning and sanitization practices?
    At The Party Haven, the health and safety of our partygoers is our TOP priority and we practice a strict cleaning regimen. All bed linens, mattress protectors, blankets, tent and pillow covers are thoroughly laundered after each use. As an additional measure, these items are also dried on a sanitize heat cycle. All other items and surfaces are spot cleaned, steamed and sprayed with a disinfectant to eliminate bacteria and virus. All merchandise is then stored in a pet free/smoke free environment.
  • What is the booking deposit?
    We will collect a $100 booking deposit upon confirmation of your booking to secure your party date and theme. The amount of the booking deposit will be deducted from the total rental fee, which is due 7 days prior to your event.
  • How much is the tent slumber party rental fee?
    The tent slumber party rental fee is $180 for the first 2 tents, with additional tents charged at $60 each. A booking deposit of $100 is required to secure your party date and theme. Payment for the balance of the rental, fees minus the booking deposit, is due 7 days prior to your event. Payment not received in this timeframe may result in cancellation.
  • Do you charge HST?
    Yes, all party rentals, packages and add-ons are subject to HST of 13%.
  • What methods of payment are accepted?
    We currently accept Interac e-Transfer and cash for payment and 13% HST will be applied. * All prices are subject to change; however, prices quoted at time of booking will be honoured.
  • What is the damage deposit?
    A damage deposit of $150 will be collected the day of your event prior to set up and is held to cover any potential damage or additional cleaning required. The damage deposit is fully refundable within 24 hours after your event, pending inspection by The Party Haven. If damage is found, you will be charged at cost for the damaged items and the amount will be subtracted from the $150 damage deposit. If cost of damage exceeds the $150 damage deposit, you will be invoiced for the difference.
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